Privacy Policy

General

Please read the privacy policy carefully, and if you do not agree with our terms, kindly refrain from using the HomeMonde platform.

HomeMonde Lifestyle Pvt Ltd (hereinafter referred to as "The Company"), headquartered at G-88, near UCO Bank, Sitapura Industrial Area, Sitapura, Jaipur, Rajasthan 302022, manages the website www.homemonde.in. Through this platform, The Company facilitates the sale of a variety of home furnishing products, including living, bedding, flooring, dining, and bath accessories, and more (referred to as "Products"), to the customers/users of The Company, for enhancing the shopping experience of the customers.

This privacy policy ("Privacy Policy"), along with the terms, sets the guidelines for how The Company handles information on the HomeMonde platform. It explains our procedures for collecting, using, sharing, and safeguarding the information provided by customers. It is agreed and accepted by the customer visiting the HomeMonde platform, whether browsing or making purchases, that the customer(s) hereby gives his/her consent and agrees to abide by these guidelines and allow The Company to use the information as outlined herein below. We assure you that we'll only use customers'/users' information as stated in this Privacy Policy.

Type of Information Collected

When a customer visits, uses, or browses the HomeMonde platform, the customer may be requested to provide some basic information, which includes:

• Name of the customer
• Address of the customer
• Contact number of the customer
• Email ID of the customer
• Preferences about the purchase
• Any other information customer(s) share on our website, such as reviews, comments, or testimonials, and on any other social media platform managed by the Company

The customer(s) can contact us through email or sign up for services like newsletters, broadcasts, blogs, and/or any other mode of communication; the Company may collect the Personal Information of customers to enhance the services and provide a better shopping experience.

Occasionally, we may invite customers to participate in surveys where you may voluntarily provide Personal Information like contact details, demographic information, shopping preferences, or any other information for review and updating of the products offered by The Company.

We may also gather sensitive personal data or information, including:

• Passwords, to facilitate ease of accessing the customer account with The Company
• Transaction information, such as bank account details, credit and debit card details, and wallet details, for a better shopping experience. It is clarified that the Company does not save the CVV, PIN, etc., for the security of customers.
• Any information related to the Personal Information categories provided for service delivery

Use of Collected Information

The information we gather, including Personal Information and Sensitive Personal Data or Information, may be used for the following purposes:

• Improving, delivering, processing, and refining our products, services, and content to make the customer's experience better
• Conducting internal analyses and research, such as evaluating data and conducting studies and generating reports to improve the overall shopping experience of customers, which may also enable the Company to improve our products, services, and customer interactions
• Setting up and allowing access to registered accounts on the HomeMonde platform
• Meeting any legal or regulatory requirements or following requests from government departments, courts, and statutory authorities
• Dealing with any questions, problems, complaints, or issues customers may have about using HomeMonde products or the website
• Supervising any fake or illegal activities happening on the HomeMonde platform to safeguard the interests of customers. The Company reserves its right to suspend, delete, or block any such account that is against the interest of the Company and/or customers at large, and reserves its right to report any incident or illegal activity to the competent authority without any prior notice whatsoever.
• Keeping customers updated about the Company's products, services, promotions, updates, and upcoming events, which may involve sending notifications regarding order confirmations, invoices, technical updates, and security alerts

Disclosure of Collected Information

To provide customers with our services, we may share customers' information with third parties.

• Third-Party Service Providers: We may share your information with third-party service providers and vendors who help us deliver our services. For instance, we might share customers' information with a third-party payment gateway service provider to process transactions smoothly.
• Legal Obligations: We may also disclose customers' information if required by law, government agencies/departments, or a court order, or if we deem it necessary to protect our rights or the rights of other customers, prevent harm to people or property, or combat fraud and credit risks.
• Protection of Rights and Property: Customers' information may be disclosed or transferred to a third party as part of a reorganization, sale of assets, division, or transfer of our company or a part thereof. The Company ensures that any third party receiving your information maintains appropriate confidentiality and security measures, at least as protective as those outlined in this Privacy Policy. However, the Company shall not be responsible for any breach of data or information due to cyberattacks, hacking, or any other cybercrime that is beyond the Company's control.
• With Customer Consent: The Company may share customers' information with third parties after obtaining permission to do so from the customers. We do not rent, sell, or share customers' Personal Information with others for their direct marketing purposes without customers' consent.
• If we undergo a merger, sale, or similar transaction, customers' information may be transferred as part of that process, subject to applicable laws and contracts. Any use of your Personal Information after such a transfer will be governed by this Privacy Policy, which is liable to be amended partially or completely without advance notice to customers. Any liability arising from the use of your information post-transfer will rest with the new entity.
• While the Company takes measures to protect customers' information, including Personal Information, Financial Information, and Sensitive Personal Information, it's important for customers to exercise caution when providing such information online, as the internet is susceptible to security breaches. The Company understands that customers have thoroughly gone through the terms and conditions and accepted the contents thereof by signing up for/creating an account with the Company for an enhanced shopping experience.

Intellectual Property Rights & Protection

Any unauthorised use of Homemonde's content, including videos, infographics, photos, or any other intellectual property, by any individual, entity, or corporate body, will result in legal action. The Company reserves the right to take all necessary legal measures to protect its intellectual property rights.