Return & Refund Policy

Below are the terms for orders, cancellations, returns, exchanges, and refunds.

Order Cancellation

Before shipping (pre-dispatch)

• Orders can be cancelled any time before they are dispatched from our warehouse, either through our website or by replying to our WhatsApp (8233008561) order confirmation message within 12 hours of placing the order. Once the cancellation is confirmed, a full refund will be processed within 7 business days.

After shipping (post-dispatch)

• Call or WhatsApp us at 8233008561, or email us at support@homemonde.com. Once the order returns to us, your full refund will be processed within 3–7 business days.

Damaged, Defective, Wrong or Missing Product

If your order arrives damaged, has a manufacturing defect, contains the wrong item, or is missing a part — reach out within 48 hours of delivery (up to 24 hours more than before, so a busy day doesn't cost you your claim).

Unboxing video — mandatory

A single, uninterrupted video of the sealed package being opened for the first time is required to process any complaint. This protects both you and us from disputes about what was actually inside the box. Without it, we won't be able to process a refund or replacement, so please start recording before you open the package.

Good unboxing video checklist: continuous with no cuts or edits, shows the shipping label before opening, and clearly shows the product and the issue once opened.

Also attach 3–4 photos

• Clear images of the product showing the damage or defect
• A photo of the outer packaging with the shipping label should be visible
• Any additional images clearly showing the condition received

How to submit

Email everything to support@homemonde.com within 48 hours of delivery, or place a return request on our website.

Return Policy

Returns are accepted within 7 days from the date of delivery. Prefer a different size, color, or design instead of a refund? We're happy to offer an exchange, subject to availability. Customers are only required to bear the shipping charges for the exchange.

Items must be returned unused and in their original condition, with all tags, manuals, accessories, and the original packaging box intact. You're responsible for the product until it reaches our warehouse, so please pack it securely for return transit.

Doorstep pickup

We'll arrange a reverse pickup wherever our courier partners service your pincode. For reverse pickup, a return shipping fee of ₹100 or 10% of the product value will be deducted from your refund. If reverse pickup isn't available at your location, you'll need to return the item using a courier of your choice at your own expense. Once we receive and verify the returned item, you'll receive a full refund or an exchange for the product.

For more details and an understandable explanation, please check our Shipping Policy.

Order Value	Shipping Fee Deduction	Example
Up to ₹1,000	₹100	For an order of ₹800, ₹100 will be deducted.
Above ₹1,000	10% of the order value	For an order of ₹1,500, ₹150 (10% of ₹1,500) will be deducted.

Returns are not accepted if

• The product is damaged due to misuse or overuse
• It's returned without original packaging, labels, or accessories
• The request is raised after 7 days of delivery
• The item was purchased during a sale promotion or with a freebie offer applied

In case of an exchange request, if the exchange is required due to an issue on the company's end, no shipping or exchange charges will apply. However, if the customer requests an exchange for personal reasons, such as not liking the product, requiring a different colour, or requiring a different size, the customer will be required to pay the applicable exchange shipping charges based on the order quantity.

Note: Actual product color can vary slightly from the image shown due to lighting, screen settings, and CGI rendering — minor color variation is not covered under returns. A return for color is only valid when the item received is a genuinely different color from the one shown on the product page (for example, blue was shown, brown was delivered).

Refund Timeline

Refunds are initiated once the returned product passes our quality check.

For Cash on Delivery (COD) orders, the refund will be credited to your HomeMonde Wallet, where it will remain valid for 1 year and can be used for any future purchase on our website.

For prepaid orders, you can choose to receive your refund either as HomeMonde Wallet Credit or back to your original bank account. If you prefer a bank refund, kindly email us your bank account details (Account Holder Name, Account Number, IFSC Code, and Bank Name) so we can process the refund accordingly.

Step 1	Our team picks up the return, and it reaches our warehouse.
Step 2	The item is inspected for original condition, tags, and packaging (usually within 2 business days of receipt).
Step 3	Refund is initiated — credited to your original payment source within 7 business days of clearance, or issued instantly as store credit.

Order Exchange

• Customers can initiate an exchange for an item purchased from us within 7 days from the date of delivery. To start the exchange process, submit details of the item you want to exchange and the reason for the exchange in the Return & Exchange section.
• Items eligible for exchange include those that are unused and in their original packaging. Products must have all original tags, labels, and accessories intact.
• You can exchange the item for your preferred size, colour, or a different product of equal or lesser value. Exchange requests for higher-priced items may require payment of the price difference.
• Upon receiving the returned item and after verifying its condition, we'll process the exchange.
• The exchanged item will be shipped back to you within 7 to 10 business days.

Exchange Shipping Costs

Any request for an exchange initiated by the customer due to a change of mind or an error made by the customer while placing the order shall be subject to the following conditions regarding shipping fees:

Order Value	Shipping Fee Deduction	Example
Up to ₹1,000	₹100	For an order of ₹800, ₹100 will be charged.
Above ₹1,000	10% of the order value	For an order of ₹2,000, ₹200 (10% of ₹2,000) will be charged for exchange shipping.
Exchange with higher value item	Charges include: 1. Difference in item price 2. Return shipping fee: ₹100 if the order value is up to ₹1,000	For an order of ₹1,000 exchanged for an item worth ₹1,200: ₹200 (price difference) + ₹100 (return shipping) + ₹120 (10% of ₹1,200 exchange shipping) = ₹420 total.
Exchange for a higher value item (order above ₹1,000)	Charges include: 1. Difference in item price 2. Return shipping fee: 10% of the original order value 3. 10% of the new item's value (exchange shipping fee)	For an order of ₹2,000 exchanged for an item worth ₹2,500: ₹500 (price difference) + ₹200 (10% of ₹2,000 return shipping) + ₹250 (10% of ₹2,500 exchange shipping) = ₹950 total.

Note: The exchange process shall be initiated only upon receipt of the applicable shipping fee payment.

Homemonde reserves the right to enforce these terms and decline any exchange request that fails to comply with the stated policy.

By placing an order with Homemonde, the customer acknowledges and agrees to adhere to the above policy.

Disclaimer: Certain items may not be eligible for exchange due to hygiene reasons or other restrictions. We reserve the right to refuse exchanges for such items.

*To facilitate the replacement or exchange of a product, we kindly request customers provide an unboxing video upon receiving their packages.

Order Refunds

• Customers are eligible for a refund only for products that meet the conditions outlined in this policy.
• Refunds will be initiated within 7-10 business days upon verification of the product's condition.
• The Company doesn't provide cash refunds; the refund amount will be credited to your Homemonde Wallet as store credit, which can be used for future purchases.
• The Company reserves the right to reject refund requests that don't meet the quality conditions specified in the policy or that involve illegal or fraudulent activity in the purchase.
• The company shall not be liable for any illegal activity, theft, fraud, or cheating by the logistics partner, or any customer complaints for which the Company is not responsible.

HomeMonde Gifting Policy

At Homemonde, we're delighted to offer thoughtfully curated Gifting Boxes and Combo Packs, perfect for festivals, birthdays, and special occasions. As these products are specially packed and personalized, please read our return policy carefully before placing your order.

1. Non-Returnable Products

All gifting products, including Gifting Boxes and Combo Packs, are strictly non-returnable and non-refundable due to their customized nature.

2. Return Eligibility — Subject to Sole Discretion

Returns or replacements will only be considered in the following exceptional cases, and are subject to Homemonde's sole discretion:

• A completely different product was delivered
• The product is damaged or torn

No return or replacement will be entertained for reasons like change of mind, colour preference, gifting disapproval, or minor variation in print or packaging.

3. Mandatory Unboxing Video/Photos

To request a return under the above exceptions:

• A clear unboxing video is mandatory from the moment the package is opened
• The video should clearly show the shipping label, unopened packaging, and the issue being claimed

Requests without valid proof will not be accepted.

4. Time Window for Request

Any return request must be raised within 48 hours of delivery by emailing us at support@homemonde.in along with the required video or photo evidence.

For more details, please refer to the Homemonde Return and Refund Policy above. The refunded amount will be credited to your Homemonde Gift Card account, which you can use for future purchases on any product.

Mandatory: *For any exchanges or replacements, please record a video showing the item being carefully placed back into its original box or bag. Additionally, make a video while handing over that package to the pickup agent. Customers are requested to mail these videos to care@homemonde.com only if the need arises. This way we can ensure smooth replacement or refund.

Thank you for your cooperation!

Customized orders are neither eligible for returns nor exchanges.

In case of any queries regarding return, refund, or cancellation, you can reach out to our customer support team at:

Email: support@homemonde.com or

Mobile Number: +91 8233008561